It is amazing how much multitasking affect productivity negatively. Last week I did “Name Writing Exercise” as part of a Kanban session and the result is:
A productivity of 300%, (3:52 divided by 1:17)
While the management think keeping the team busy and overloaded doing multitasks will lead to effective team utilization, the truth is not. Keeping the team members focusing in one project at a time will actually serve the customer much faster.
For a comprehensive description to the exercise, see http://www.crisp.se/gratis-material-och-guider/multitasking-name-game
Note: I did describe the game as it is well known in the Agile community, if you have questions please ask.
From ahm507.blogspot.com