It is a presentation I prepared and conducted internally at my current employer. It helped me a lot to understand Service Operation. It is amazing how much you learn when you educate others.It is located at: ITIL v3 Service Operation Presentation From ahm507.blogspot.com

Google just opened a new web site building system called Google Sites. I created my own website their, and I am very lucky to reserve the “ahammad” name. Please visit http://sites.google.com/site/ahammad/ The Google site has a very good editor, you can organize your pages in categories and can attach files also. It is a groups…

1- XML based SRS The SRS Eclipse plug-in is meant to provide an intuitive means to edit an XML based Software Requirements Specification. The xml schema derives from the growing consensus that requirements can effectively be identified through Use Cases. The use case strategy of asking “What do you need to accomplish with this system?”…

I have just created a new google group to share software process engineering and management issues. To join, visit http://groups.google.com/group/speg. You can also use the box below for subscription. Email: From ahm507.blogspot.com

Yesterday, SECC organized a session about ITIL in ITIDA building in Smart Village, Cairo, Egypt. Here are some of my personal notes, I just wrote it as it may be useful to someone else. ITIL have certified training for individuals, no certification per the organization. However, you can be certified by ISO20000. ITIL will help…

Many problems that could seem simple actually very big and requires a lot of efforts to be resolved. In some other cases, complex problems could have simple solutions. I saw this picture, or some one like it, at a presentation about ITIL organized by SECC at ITIDA building in SmartVillage yesterday. See http://www.secc.org.eg/ > The…

The application of common sense; not rocket science Proven and practical activities which are in common use Replace “Chaos”, “random results”, or “best effort” with “order”, “predictable quality” and “optimization” And by the way, when was the last time you needed an ROI justification to apply common sense? Copied from PinkElephant.com public presentation. From ahm507.blogspot.com

This is very interesting article about sneezes in different cultures. I enjoyed it. http://www.netlaputa.ne.jp/~tokyo3/e/sneeze_e.html It is very interesting for me to find other cultures says something like Muslims in case of someone sneezed. It is something like international culture. In English, “God bless you” or “Bless you”. From ahm507.blogspot.com

In this article, the author highlights a software process improvement approach that works effectively in his opinion. Next, he will highlight the importance of having central knowledge base to store organization assets. Finally the IDEAL methodology is briefed. SPI in a nutshell: For Software Process Improvement (SPI) new comers, process improvement seems to be confusing.…