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ITIL Service Desk Software
Don’t reinvent the wheel, use open source, free or commercial tools. ManageEngine have a very sophisticated service desk tool that is used by one the biggest Egypt Contact Center. The tool is not expensive , they have a full featured free edition that is limited to one technician. http://www.manageengine.com/products/service-desk/download.html?trial Generic issue management issue systems…
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Applications Performance Monitoring, Server Monitoring, Database Monitoring Software
ManageEngine Applications Manager is an availability and performance monitoring software that helps businesses ensure high availability and performance for their business applications by ensuring servers and applications have high uptime. The application performance management capability includes server monitoring, application server monitoring, database monitoring, web services monitoring and an array of other application management capability that…