{"id":144,"date":"2007-04-19T19:03:00","date_gmt":"2007-04-19T19:03:00","guid":{"rendered":"https:\/\/ahm.basfinans.com\/index.php\/2007\/04\/19\/put-customers-first-and-everything-else-follows\/"},"modified":"2007-04-19T19:03:00","modified_gmt":"2007-04-19T19:03:00","slug":"put-customers-first-and-everything-else-follows","status":"publish","type":"post","link":"https:\/\/ahm.basfinans.com\/index.php\/2007\/04\/19\/put-customers-first-and-everything-else-follows\/","title":{"rendered":"Put customers first and everything else follows"},"content":{"rendered":"<h2><a href=\"http:\/\/feeds.feedburner.com\/~r\/AgileInAction\/~3\/110005063\/put-customers-first-and-everything-else.html\" target=\"_blank\" rel=\"noopener\"><span>Put customers first and everything else follows<\/span><\/a><\/h2>\n<div><span>from <a href=\"http:\/\/www.google.com\/reader\/view\/feed\/http%3A%2F%2Ffeeds.feedburner.com%2FAgileInAction\" target=\"_blank\" rel=\"noopener\">AGILE IN ACTION<\/a><\/span><span> by simonbaker@think-box.co.uk (sjb140470)<\/span><\/div>\n<p> <a target=\"_blank\" href=\"http:\/\/en.wikipedia.org\/wiki\/W._Edwards_Deming\" rel=\"noopener\">W Edwards Deming<\/a> said something like:<\/p>\n<blockquote><p>The real purpose of a company is not to make money, but to create customers who are so pleased that they will continue to buy products.<\/p><\/blockquote>\n<p>Don&#8217;t fixate on sales figures and profits. Get your relationship right with your customers and end-users and everything will follow. <a target=\"_blank\" href=\"http:\/\/www.think-box.co.uk\/blog\/2006\/08\/bakers-dozen-statements-from-agile.html\" rel=\"noopener\">Work from the outside, in.<\/a> Continuously collaborate with your customers and end-users. See everything from their point of view first. Understand value from their perspective. Have your efforts be driven by your customers and end-users. Ask them what they want next and let their requests pull you ahead of the competition.<\/p>\n<p>ahammad:<br \/>This is very basic, I see many cases of failures to serve customers well, whatever the customer is a colleage or external to the organization, the same principles should apply.<\/p>\n<div>From ahm507.blogspot.com<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Put customers first and everything else follows from AGILE IN ACTION by simonbaker@think-box.co.uk (sjb140470) W Edwards Deming said something like: The real purpose of a company is not to make money, but to create customers who are so pleased that they will continue to buy products. Don&#8217;t fixate on sales figures and profits. Get your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"_links":{"self":[{"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/posts\/144"}],"collection":[{"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/comments?post=144"}],"version-history":[{"count":0,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/posts\/144\/revisions"}],"wp:attachment":[{"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/media?parent=144"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/categories?post=144"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/tags?post=144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}