{"id":77,"date":"2009-09-13T10:46:00","date_gmt":"2009-09-13T10:46:00","guid":{"rendered":"https:\/\/ahm.basfinans.com\/index.php\/2009\/09\/13\/itil-service-desk-software\/"},"modified":"2009-09-13T10:46:00","modified_gmt":"2009-09-13T10:46:00","slug":"itil-service-desk-software","status":"publish","type":"post","link":"https:\/\/ahm.basfinans.com\/index.php\/2009\/09\/13\/itil-service-desk-software\/","title":{"rendered":"ITIL Service Desk Software"},"content":{"rendered":"<div style=\"clear: both; text-align: center;\"><a href=\"http:\/\/4.bp.blogspot.com\/_MWBL1bjt7-k\/Sqz3PqxXrwI\/AAAAAAAAAc0\/X7W3vYUfz-I\/s1600-h\/workflow.gif\" style=\"clear: right; float: right; margin-bottom: 1em; margin-left: 1em;\"><img decoding=\"async\" border=\"0\" src=\"http:\/\/4.bp.blogspot.com\/_MWBL1bjt7-k\/Sqz3PqxXrwI\/AAAAAAAAAc0\/X7W3vYUfz-I\/s320\/workflow.gif\" \/><\/a>\n<\/div>\n<link href=\"file:\/\/\/C:%5CUsers%5CAHMEDH%7E1%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_filelist.xml\" rel=\"File-List\"><\/link><link href=\"file:\/\/\/C:%5CUsers%5CAHMEDH%7E1%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_themedata.thmx\" rel=\"themeData\"><\/link><link href=\"file:\/\/\/C:%5CUsers%5CAHMEDH%7E1%5CAppData%5CLocal%5CTemp%5Cmsohtmlclip1%5C01%5Cclip_colorschememapping.xml\" rel=\"colorSchemeMapping\"><\/link>    <m:smallfrac m:val=\"off\">    <m:dispdef>    <m:lmargin m:val=\"0\">    <m:rmargin m:val=\"0\">    <m:defjc m:val=\"centerGroup\">    <m:wrapindent m:val=\"1440\">    <m:intlim m:val=\"subSup\">    <m:narylim m:val=\"undOvr\">   <\/m:narylim><\/m:intlim> <\/m:wrapindent><span style=\"color: #1f497d;\"><o:p><br \/>\nDon&#8217;t reinvent the wheel, use open source, free or commercial tools.<br \/>\n&nbsp;<\/o:p><\/span><\/m:defjc><\/m:rmargin><\/m:lmargin><\/m:dispdef><\/m:smallfrac><br \/>\n<m:smallfrac m:val=\"off\"><m:dispdef><m:lmargin m:val=\"0\"><m:rmargin m:val=\"0\"><m:defjc m:val=\"centerGroup\"><span style=\"color: #1f497d;\"><o:p>ManageEngine have a very sophisticated service desk tool that is used by one the biggest Egypt Contact Center. The tool is not expensive , they have a full featured free edition that is limited to one technician.<br \/>\n<a href=\"http:\/\/www.manageengine.com\/products\/service-desk\/download.html?trial\">http:\/\/www.manageengine.com\/products\/service-desk\/download.html?trial<\/a><\/p>\n<p>Generic issue management issue systems can be used to manage service requests. Here is a list of generic issue tracking systems that can be used:<br \/>\n<a href=\"http:\/\/en.wikipedia.org\/wiki\/Comparison_of_issue_tracking_systems\">http:\/\/en.wikipedia.org\/wiki\/Comparison_of_issue_tracking_systems<\/a> <br \/>\n<\/o:p><\/span><\/m:defjc><\/m:rmargin><\/m:lmargin><\/m:dispdef><\/m:smallfrac><br \/>\n<m:smallfrac m:val=\"off\"><m:dispdef><m:lmargin m:val=\"0\"><m:rmargin m:val=\"0\"><m:defjc m:val=\"centerGroup\"><span style=\"color: #1f497d;\"><o:p><br \/>\n<\/o:p><\/span><\/m:defjc><\/m:rmargin><\/m:lmargin><\/m:dispdef><\/m:smallfrac><\/p>\n<div style=\"direction: ltr; text-align: left; unicode-bidi: embed;\"><\/div>\n<div>From ahm507.blogspot.com<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Don&#8217;t reinvent the wheel, use open source, free or commercial tools. &nbsp; ManageEngine have a very sophisticated service desk tool that is used by one the biggest Egypt Contact Center. The tool is not expensive , they have a full featured free edition that is limited to one technician. http:\/\/www.manageengine.com\/products\/service-desk\/download.html?trial Generic issue management issue systems [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,13],"tags":[],"_links":{"self":[{"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/posts\/77"}],"collection":[{"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/comments?post=77"}],"version-history":[{"count":0,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/posts\/77\/revisions"}],"wp:attachment":[{"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/media?parent=77"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/categories?post=77"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ahm.basfinans.com\/index.php\/wp-json\/wp\/v2\/tags?post=77"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}